Frequently asked questions

If you don't see your question here, contact support after you log in.

What is CN Recovery?

CN Recovery is an administrative portal for documenting, verifying, and administering repayments related to historical claims tied to CN-affiliated legacy entities. It is not a custodian of funds.

Does CN Recovery hold my funds?

No. CN Recovery never holds, receives, or routes funds. Any repayments, when and if they happen, go directly from a private wallet to the wallet address you attested to during onboarding.

Will I receive a repayment?

Submitting a claim does not guarantee approval or repayment. Final treatment depends on legal review, your documentation, and applicable agreements. Any repayment is subject to available approved funds.

How long does review take?

We do not commit to a fixed timeline. Identity review begins immediately. Claim review begins once your identity is approved and required documentation is provided.

What documents will I be asked to provide?

A government-issued ID, proof of address, your original contract or agreement, evidence of the original transfer (bank receipt or on-chain transaction), and any other supporting documentation you have.

What languages does the portal support?

English and Spanish. You can change your language at any time from the top bar.